Refund and Returns Policy
At VLONE HODIE, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied, we’re here to help. Please review our Refund and Returns Policy below for more details.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when received.
- You must initiate the return within 20 days of receiving your order.
- Proof of purchase, such as a receipt or order confirmation, is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Sale or clearance items.
- Gift cards.
- Items with signs of wear, damage, or alteration not caused by us.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 10 days to your original payment method.
- Shipping fees are non-refundable.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@vlonehod.com with details and photos of the issue.
5. How to Initiate a Return or Refund
Contact Us: Email support@vlonehod.com with your order details and reason for the return.
Ship the Item: If your return is approved, we will provide instructions on where to send the item.
You are responsible for return shipping costs unless the item is defective or incorrect.
Wait for Processing: We will inspect the returned item and notify you of the outcome.
6. Late or Missing Refunds
If you haven’t received a refund after approval:
- Check your bank account and contact your payment provider as processing times may vary.
- If you’ve done this and still haven’t received your refund, email us at support@vlonehod.com for assistance.
7. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
Email: support@vlonehod.com
Website: https://vlonehood.com/
Adress : OFFICE 6087 321-323 HIGH ROAD CHADWELL HEATH ESSEX
RM6 6AX